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Monday Sales CRM vs Bitrix24 Advantages

Monday Pros

  • Intuitive user interface
  • Flexible settings
  • Decent project management tool suite
  • Big number of apps and integrations
  • Many educational videos

Monday Cons

  • Gantt charts and calendar are not available for free
  • Limited free plan (for 2 users only)
  • Limited email and social media marketing features

Bitrix24 Advantages

  • No per-user pricing
  • Free plan for unlimited users
  • Gantt, Scrum, Kanban and calendar
  • Abundance of online tools
  • Live chat support is 24/7
  • On-Premise edition
  • More customization features

Basic Bitrix24 Advantages Overview

There are several key advantages Bitrix24 offers over Monday.

  1. In Bitrix24, you get a user limit for each plan, which means you can keep adding more users within the plan limit and still pay the same amount of money per month/year. Monday CRM is totally different – there, you have to pay a separate subscription fee for every user, which adds up to your costs once you start growing as a company.
  2. Bitrix24 offers a complete set of business tools and not just CRM. That includes a built-in messenger, video calls, online file storage, calendar, tasks, business process automation, and more. No hidden fees, no additional charges – the subscription price that you pay is the final one.
  3. If you choose our On-Premise edition, you can host Bitrix24 on your own server. This is extremely helpful if you work with sensitive data or have advanced safety concerns – plus, the On-Premise edition features a wide range of customization options, from interface to functionality.
  4. Bitrix24 offers top-tier social media integrations. In addition to connecting your company’s accounts and messengers directly to CRM, you can also collect data about their performance and generate leads automatically. Sales Intelligence allows you to get all the data about your marketing campaigns and advertising.
  5. Bitrix24 offers advanced telephony options. They can be used in both web version and your mobile device. You will never miss a call from your client, and all the data will be automatically added to your CRM.

Monday Positioning

Monday CRM is software that's simple to set up and easy to use. It is a highly customizable CRM platform and robust sales tool to help collect and nurture qualified leads all the way through the fulfillment process.

On the contrary, Bitrix24 features significantly more different business tools that are already cross-integrated and interlinked, working as a part of a single ecosystem. When you subscribe to Bitrix24, you have all the tools for your company in place, neatly organized, set up, and ready for work. Bitrix24 is more than just a CRM – it includes tools for marketing, task management, team collaboration, communication, and business process automation. All covered by one, flat-fee subscription that does not feature per-user pricing.

Pricing

If Billed Monthly:

Monday

  • Basic CRM – $12.6 per user
  • Standard CRM – $17 per user
  • Pro CRM – $30 per user
  • Enterprise plan – Negotiable with Monday Sales Team

Bitrix24

  • Basic plan – $12.2 per user (5-user limit, $61/mo)
  • Standard plan – $2.48 per user (50-user limit, $124/mo)
  • Professional plan – $2.49 per user (100-user limit, $249/mo)
  • Enterprise – starting from $1.99 per user (250-user limit, $499/mo)

If Billed Annually:

Monday

  • Basic CRM – $10 per user
  • Standard CRM – $14 per user
  • Pro CRM – $24 per user
  • Enterprise plan – Negotiable with Monday Sales Team

Bitrix24

  • Basic plan – $9.8 per user (5-user limit, $49/mo)
  • Standard plan – $1.98 per user (50-user limit, $99/mo)
  • Professional plan – $1.99 per user (100-user limit, $199/mo)
  • Enterprise plan – starting from $1.59 per user (250-user limit, $399/mo)

Free Plan:

Monday

  • Free plan for 2 users
  • 14-day trial

Bitrix24

  • Free plan with unlimited users
  • 15-day trial

Features

CRM Limitations:

Monday

  • Unlimited deals
  • Unlimited leads
  • Unlimited contacts
  • Unlimited invoices
  • Unlimited quotes

Bitrix24

  • Unlimited deals
  • Unlimited leads
  • Unlimited contacts
  • Unlimited invoices
  • Unlimited quotes

User Experience and Support:

Monday

  • 3 interface color schemes
  • Live chat is available only Mon-Fri 2 AM-7 PM
  • Integrated helpdesk widget
  • iOS, Android
  • Windows, Mac and Linux

Bitrix24

  • Full product company branding, for all employees
  • 24/7 support
  • Support website
  • Integrated helpdesk widget
  • iOS, Android
  • Windows, Mac and Linux

Sales Automation:

Monday

  • Type of configuration: You set it up for deals and leads all together in a special Settings block
  • Limited per month
  • No-code automation
  • Conditions for automatic actions
  • Webhooks for third-party applications
  • Automatic deals assignment for responsible employee
  • Supervisor notifications
  • Segmentation
  • Email marketing
  • Social media marketing
  • Integration with tasks
  • Entire company workflow creation
  • Automatic payment processing
  • Delivery control
  • Advanced customer communication tools
  • You can install apps for DocuSign and PandaDoc integration

Bitrix24

  • Type of configuration: Configured separately for each tool: deals, leads, contacts, tasks, drive, feed, etc. on the go, so you can immediately see the progress
  • Unlimited
  • No-code automation
  • Conditions for automatic actions
  • Webhooks for third-party applications
  • Automatic deals assignment for responsible employee
  • Supervisor notifications
  • Segmentation
  • Email marketing
  • Social media marketing
  • Integration with tasks
  • Entire company workflow creation
  • Automatic payment processing
  • Delivery control
  • Advanced customer communication tools
  • Built-in Bitrix24 Sign tool

Deals and Leads Representation Tools:

Monday

  • List view
  • Kanban board
  • Forecast view
  • Gantt charts
  • Calendar view
  • Deals activities view
  • Proactive CRM
  • Customizable Kanban stages
  • Customizable deal and lead pages
  • Deal page customization
  • Time to create new field in a deal page – 3 minutes

Bitrix24

  • List view
  • Kanban board
  • Forecast view
  • Gantt charts
  • Calendar view
  • Deals activities view
  • Proactive CRM
  • Customizable Kanban stages
  • Customizable deal and lead pages
  • Deal page customization
  • Time to create new field in a deal page – 30 seconds

Telephony:

Monday

  • Marketplace apps
  • Cloud PBX
  • Office PBX
  • Rent a number

Bitrix24

  • Marketplace apps
  • Cloud PBX
  • Office PBX
  • Rent a number

Social Media:

Monday

  • LinkedIn
  • Business messages and management
  • Lead generation
  • Extra integrations marketplace apps

Bitrix24

  • Facebook, Instagram, Telegram
  • WhatsApp, Viber, Apple
  • Business messages and management
  • Lead generation
  • Extra integrations marketplace apps

Reports and Analytics:

Monday

  • Sales Intelligence
  • Custom reports creation
  • Advanced filters
  • Visual dashboards
  • Several analytics integrations in the marketplace

Bitrix24

  • Sales Intelligence
  • Custom reports creation
  • Advanced filters
  • Visual dashboards
  • Built-in integration with Microsoft Power BI, Google Looker + huge number of integration apps in Bitrix24 Market

Security and Reliability:

Both services provide excellent security for their customers and data. However, Bitrix24 has one crucial advantage: if you want to host your data on your own server, you can use Bitrix24 On-Premise version.

Monday

  • IP restrictions
  • Data hosting on separate servers
  • GDPR compliance
  • Multifactor authentication
  • SSO
  • On-Premise version

Bitrix24

  • IP restrictions
  • Data hosting on separate servers
  • GDPR compliance
  • Multifactor authentication
  • SSO
  • On-Premise version