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Zoho vs Bitrix24 Advantages

Zoho Pros

  • Fair price
  • Lots of tools
  • Own office suite
  • Large community

Zoho Cons

  • Tools are separate
  • Per-tool and per-user pricing
  • No on-premise edition
  • Poor customer support
  • Clunky customization process

Bitrix24 Advantages

  • Free plan
  • Flat rates
  • All-in-one, feature-rich solution
  • 35+ online tools
  • Enterprise editions
  • Lower prices

Basic Bitrix24 Advantages Overview

There are several key advantages Bitrix24 offers over Zoho.

  1. In Bitrix24, you get a user limit for each plan, which means you can keep adding more users within the plan limit and still pay the same amount of money per month/year. Zoho is totally different – there, you have to pay a separate subscription fee for every user, which adds up to your costs once you start growing as a company.
  2. Bitrix24 offers a complete set of business tools and not just CRM. That includes a built-in messenger, video calls, online file storage, calendar, tasks, business process automation, and more. No hidden fees, no additional charges – the subscription price that you pay is the final one.
  3. If you choose our On-Premise edition, you can host Bitrix24 on your own server. This is extremely helpful if you work with sensitive data or have advanced safety concerns – plus, the On-Premise edition features a wide range of customization options, from interface to functionality.

Zoho CRM Positioning

Future-proof CRM that helps teams to scale and expand. It is used by a number of Fortune 500 companies across various industries, ranging from manufacturing to some of the biggest e-commerce giants across the globe. Zoho CRM is a product that features 40 DIFFERENT, STANDALONE tools, that help your business.

On the contrary, Bitrix24 features just as many (if not more) tools that are already cross-integrated and interlinked, working as a part of a single ecosystem. When you subscribe to Bitrix24, you have all the tools for your company in one place, neatly organized, set up, and ready for work. Bitrix24 is more than just a CRM – it includes tools for marketing, task management, team collaboration, communication, and business process automation. All covered by one, flat-fee subscription that does not feature per-user pricing.

Pricing

Pricing Model

Zoho: per-employee (per-user) pricing

Bitrix24: flat fee (each plan has a user limit. Add as many users as you need within that limit, no additional charge)

If Billed Monthly:

Zoho CRM

  • Standard plan - $20 per user
  • Professional plan - $35 per user
  • Enterprise plan - $50 per user
  • Ultimate plan - $65 per user

Bitrix24

  • Basic plan - $12.2 per user (5-user limit, $61/mo)
  • Standard plan - $2.48 per user (50-user limit, $124/mo)
  • Professional plan - $2.49 per user (100-user limit, $249/mo)
  • Enterprise - starting from $1.99 per user (250-user limit, $499/mo)

If Billed Annually:

Zoho CRM

  • Standard plan - $14 per user
  • Professional plan - $23 per user
  • Enterprise plan - $40 per user
  • Ultimate plan - $52 per user

Bitrix24

  • Basic plan - $9.8 per user (5-user limit, $49/mo)
  • Standard plan - $1.98 per user (50-user limit, $99/mo)
  • Professional plan - $1.99 per user (100-user limit, $199/mo)
  • Enterprise plan - starting from $1.59 per user (250-user limit, $399/mo)

Free Plan:

Zoho CRM

  • 3 users
  • 30-day trial

Bitrix24

  • Unlimited users
  • 15-day trial

*In Zoho CRM, you also have to pay for additional services (Premium support, Disc storage, Backups, Online training)

Features

CRM Limitations:

Zoho CRM

Bitrix24

  • Unlimited deals
  • Unlimited leads
  • Unlimited contacts
  • Unlimited invoices
  • Unlimited quotes

User Experience and Support:

Zoho CRM

  • You can only change the color of the top menu
  • 24/7 support
  • Support website
  • Integrated helpdesk widget
  • Mobile app
  • Desktop app (Windows, Mac and Linux)

Bitrix24

  • Full product company branding, for all employees
  • 24/7 support
  • Support website
  • Integrated helpdesk widget
  • Mobile app (iOS, Android)
  • Desktop app (Windows, Mac and Linux)

Sales Automation:

Zoho CRM

  • Type of configuration (set up for deals and leads together in a special Settings block)
  • Automatic actions
  • Conditions for automatic actions
  • Webhooks for third-party applications
  • Automatic deals assignment for responsible employee
  • Supervisor notifications
  • Segmentation
  • Integration with tasks
  • Entire company workflow creation
  • Automatic payment processing
  • Delivery control
  • Advanced customer communication tools
  • Integrated online documents signing

Bitrix24

  • Configured separately for each tool: deals, leads, contacts, tasks, drive, feed, etc. on the go
  • Automatic actions
  • Conditions for automatic actions
  • Webhooks for third-party applications
  • Automatic deals assignment for responsible employee
  • Supervisor notifications
  • Segmentation
  • Integration with tasks
  • Entire company workflow creation
  • Automatic payment processing
  • Delivery control
  • Advanced customer communication tools
  • Integrated online documents signing

Deals and Leads Representation Tools:

Zoho CRM

  • List view for deals and leads
  • Kanban board
  • Canvas (list with bigger elements)
  • Calendar view
  • Proactive CRM
  • Customizable Kanban stages
  • Customizable deal and lead pages
  • Requires switching between 2 different browser tabs and the results are still unclear
  • 2 minutes

Bitrix24

  • List view for deals and leads
  • Kanban board
  • Canvas (list with bigger elements)
  • Calendar view
  • Proactive CRM
  • Customizable Kanban stages
  • Customizable deal and lead pages
  • New fields and sections can be created on the go, when you're editing a deal
  • 30 seconds

Telephony:

Zoho CRM

  • Marketplace apps
  • Cloud PBX
  • Office PBX
  • Rent a number

Bitrix24

  • Marketplace apps
  • Cloud PBX
  • Office PBX
  • Rent a number

Social Media:

Zoho CRM

  • Facebook, Twitter
  • WhatsApp
  • Lead generation
  • Extra integrations marketplace apps

Bitrix24

  • Facebook, Instagram, Telegram
  • WhatsApp, Viber, Apple
  • Lead generation
  • Extra integrations marketplace apps

Reports and Analytics:

Zoho CRM

  • All areas report system
  • Custom reports creation
  • Advanced filters
  • 100 integrations available in a separate tool - Zoho.Analytics

Bitrix24

  • All areas report system
  • Custom reports creation
  • Advanced filters
  • Integration with Microsoft Power BI, Google Looker + huge number of integration apps in Bitrix24 Market

Security and Reliability:

Both services provide excellent security for their customers and data. However, Bitrix24 has one crucial advantage: if you want to host your data on your own server, you can use Bitrix24 On-Premise version. Zoho CRM doesn't offer this option anymore.

Zoho CRM

  • IP restrictions
  • Data hosting on separate servers
  • GDPR compliance
  • Multifactor authentication
  • SSO
  • On-Premise version

Bitrix24

  • IP restrictions
  • Data hosting on separate servers
  • GDPR compliance
  • Multifactor authentication
  • SSO
  • On-Premise version