What are open channels?
Open channels connect popular social networks and messaging platforms, such as Facebook, Skype, Instagram, Viber, Telegram, Slack and others to your Bitrix24 account. Messages are sent by your clients from these platforms, answered by your employees inside Bitrix24 and relayed back. All messages are logged and saved inside Bitrix24 CRM. Open channels support intelligent routing, queuing, rules, canned replies, bots and can be integrated with website live chat and Bitrix24.Network.